Last update on 1 jan 2017

Processing time:
Your purchase will be shipped within 1-3 work days after receipt of payment. Custom made purchases will be shipped once finished. An approximate delivery time will be communicated upon purchase.

Once your purchase is shipped you will receive an e-mail with a tracking code.

Estimated shipping times:
North America: 3-5 labor days
Europe: 1-3 labor days
Australia, New Zealand and Oceania: 4-6 labor days
Asia Pacific: 4-10 labor days
Latins America and Caribbean: 4-7 labor days

The shipping times are an estimation and are no guarantee.

Customs and import duties:
Buyers are responsible for possible customs and import duties. I am not responsible for any delays caused by customs.
Payment options:
Safe payment through Paypal (including credit card payments). Bank transfer is accepted upon request.

Returns & exchanges:
Returns and exchanges are no problem
Contact me within 14 days after receipt of your purchase
Return your purchase within 21 days after receipt
Cancelations or returns on custom made purchases are not accepted, but please contact me for any problems with your purchase.

Terms of return:
Buyers are responsible for the shipping costs of returns. If the item is not returned in its original state, the buyer is responsible for the reduction in value.

Privacy policy:
Your personal details will only be used:
- to communicate with you about your purchase
- to process your purchase
- for legal purposes (such as tax declaration)

© 2018 Delacroix Creations™