SALES POLICY

Last update on 5 May 2018

Delivery
Processing time:
Your purchase will be shipped within 1-3 work days after receipt of payment. Custom made purchases will be shipped once finished. An approximate delivery time will be communicated upon purchase.

Once your purchase is shipped you will receive an e-mail with a tracking code.

Estimated shipping times:
North America: 3-5 labor days
Europe: 1-3 labor days
Australia, New Zealand and Oceania: 4-6 labor days
Asia Pacific: 4-10 labor days
Latins America and Caribbean: 4-7 labor days

The shipping times are an estimation and are no guarantee.

Customs and import duties:
Buyers are responsible for possible customs and import duties. I am not responsible for any delays caused by customs.
Payment options:
Safe payment through Paypal (including credit card payments). Bank transfer is accepted upon request.

Returns & exchanges:
Returns and exchanges are no problem
Contact me within 14 days after receipt of your purchase
Return your purchase within 21 days after receipt
Cancelations or returns on custom made purchases are not accepted, but please contact me for any problems with your purchase.

Terms of return:
Buyers are responsible for the shipping costs of returns. If the item is not returned in its original state, the buyer is responsible for the reduction in value.

Privacy policy:
Your personal details will only be used:
- to communicate with you about your purchase
- to process your purchase
- for legal purposes (such as tax declaration)

Your data is only used internally and is subject to the strict provisions of the European data protection legislation.

Your data is only used for the processing of your order.

You are entitled to information, correction, blocking and / or investigation of your own stored data. Please request this via the contact form or write your request by email.

Your data is never given to third parties and only used for internal use. Exceptions are partners who are involved in the execution of your order (for example transport partners for the delivery of your order). However, the use of this is limited to a minimum and is only used with your permission.

Data collection:
Personal data is collected when you have voluntarily applied for a quote, made an order, contacted me, for example via the contact form or E-Mail. The data that is collected is shown in the relevant entry. I use the information provided on the agreement. Upon completion of the contract, your data will be blocked and removed for further use after expiration of fiscal and commercial storage periods, unless you have expressly agreed to further use of your data, which is legally permitted.

No use of cookies:
I do not use cookies on my website. You can visit my website without providing any information about yourself.

Contact partner for security:
If you have questions about the use, processing, blocking or complaints please contact me. You can do this via the contact form or via email: info[at]delacroixcreations[dot]com. I will help you further if you need information about your data or if you want to change it.

In the event that a change is necessary in these Privacy Policies, you will always find the most recent information on this page.

 


 
© 2018 Delacroix Creations™